Our Services

We work closely and openly with our partners, ensuring that we deliver honest and result focused solutions. We pride ourselves on our friendly and personal approach as well as in-depth understanding of the industry. Our unique proposition is our team members and what the team can achieve on behalf of our partners.

One-Stop Solutions for Hospitality

Human Resources Audit

To improve the contribution of the HR function to the achievement of your business objectives as well as the successful application of human resources processes and management.

The audits include:

  • Recruitment practices
  • Employee relations
  • Human resources policy

Training & Development

Training and workshop tailoring and customize to the need of any organization.  We deliver the courses as described or tailor them to emphasize points of particular interest.  

Training courses including:

  • Train the trainer
  • Established training courses that strengthening service excellence including Better You, Your Value, Communication Skill for Efficiency and The Delightful Experience

Quality Assurance Services

Quality Assurance operational services cover all hospitality functions. A one-stop Quality Assurance services providing valuable support and guidance covering all operational areas in the hotel and restaurant business. We are committed to working within established parameters to achieve business goals and maximize operational performance.

Our unique tools and methods include:

  • Business assessment
  • Findings and recommendations with solutions and support based interaction with the business
  • Developing a QA self-audit for the business
  • Monthly follow up
  • Result and goal tracking
  • Review online guest satisfaction
  • Annual quality assurance audit

Revenue Audit & Management

As a hospitality management company, we have developed in-house best practices in revenue maximization and distribution strategies for any types of hotel or lodging properties. We have a long history of strong and sustainable growth results. We incorporate the cost of distribution into our strategy mix to turn your property into a local market leader.  

Our team will help small to mid-size hotels benefit from that expertise and ensure you are well equipped to make the best revenue/distribution related decision, focusing on increasing revenue and profits. 

Our services cover everything from in-depth revenue audits, revenue management training, market and feasibility studies, procedure and systems setup, budgeting, forecasting and 360 marketing plans.

Pre-opening Consultancy

The first year of a hotel or resort is fundamental for its positioning. An organized opening of the hotel assures a greater efficiency of service and guest satisfaction and as consequence they assure better cost effectiveness, revenue opportunities and operating projects.

Our approach is as follows:

  • Feasibility study
  • Hotel/resort and facilities brief
  • Consulting during design and build stages of the project
  • Development of pre-opening and manning budgets and working capital guidelines
  • Developing of food and beverage operating concepts
  • Identification, hiring, training of department heads and operational personnel
  • Recommendations of acquisitions of all necessary IT and operating equipment
  • Development and implementation of marketing, advertising, public relations and sales plan

Our Services

Our new range of hands on consulting and outsource services can be tailor-made to fit with any clients objectives and budgets in all areas of the hospitality sector.

Contact Us

For more information and full presentation of our services, please call or email