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Absolute Hotels Services Appointed Quality Assurance Team

January 07, 2019 -

BANGKOK, Thailand (January 7, 2019) – CEO of Absolute Hotel Services Mr. Jonathan Wigley is delighted to announce the appointment of the Quality Assurance Team, led by Martin Faist, Vice President – Quality Assurance, effective immediately.

Absolute Hotel Services, one of the fastest growing hotel management companies in Asia, is pleased to announce the appointment of the Quality Assurance Team to ensure operational performance in alignment with company standards, to maximise operational performance and initiate new and improved service processes and procedures which will exceed customer satisfaction expectations in all aspects. 

To empower the team, Martin Faist has been promoted to Vice President – Quality Assurance. This promotion has deservedly come about after many years working with the AHS Group in his capacity of Group Director of Food and Beverage, in which time he has demonstrated his professionalism through leadership and team consultancy coupled with outstanding creativity. Besides his passion for food and beverages he is an enthusiastic, dedicated and positive mentor for all customer-concerned services. 

A German native, Martin brings almost three decades of experience in the dining and hospitality sector. He started his career working at the Michelin starred Alde Gott Neuweier Baden restaurant in his hometown as a chef. He then followed his passion for dining along the professional path with work at 5 star hotels and restaurants worldwide in USA, Australia, and Asia. Prior to joining AHS, he was Director of Food and Beverages at Plaza Athenee Bangkok, A Royal Meridien Hotel. In 2015 Martin joined the AHS as Group Director of Food and Beverages and was promoted to Vice President – Quality Assurance in 2019.

Along with Martin’s promotion, Chutima Kaewta Fortescue is appointed as Director of Quality Assurance and Prateek Dharkar as Quality Assurance Specialist.

Chutima is a AHS veteran with a strong background in hotel operations and management. Prior to this promotion, she has served as general manager at U Inchantree Kanchanaburi, Eastin Hotel Makkasan Bangkok and U Sukhumvit Bangkok.

Prior to joining the AHS head office, Prateek was the Pre-Opening & Operations Manager at the company’s Indian Continent and Middle East office located in Mumbai, India. 

“I trust this team will further enhance the service quality and standards of our hotels and resorts to the exceed all expectation levels. Although the company’s expansion has been incredibly fast, we want it to grow strongly too. In 2019 – 2020 AHS will have over 100 properties worldwide, however, customer’s satisfaction and loyalty are always key to our business success.” stated Jonathan.

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